More inspiration
Customer service
Assisting elderly people with simple banking activities
Learning goal
Stay patient while helping elderly people
Main character
Bank clerk
The arena
Bank branch
See all story elements
Game goal
Help the elderly woman and finish your tasks
Main obstacle
Having a deadline while an elderly woman needs assistance for a longer time
Successful ending
You help the elderly woman and finish your tasks afterwards
Unsuccessful ending
You lose your patience and (potentially) lose a client
Other characters
Elderly woman
Customer service

Assisting elderly people with simple banking activities

You work as a clerk in a bank branch and you’re sitting behind your desk.

You have a couple of unfinished tasks with a deadline today including checking records of latest withdrawals, as well as entering and checking recent loans and mortgage payments. While working on your tasks, an elderly woman approaches and asks whether you can assist her with withdrawing money from the ATM.

If you agree to help, the woman asks for a couple of more services, such as helping her check her financial status, as well as explaining the pros of having pension savings.

It is up to you whether you will help and how, keeping in mind that you have a deadline to meet but also that the request comes from an elderly woman who is a customer of the bank.

At the end of this training, you should be able to patiently assist elderly people when they need assistance with basic banking activities.

Get started quickly with our free worksheet

Use our free story writing worksheet to build and analyze story-based VR training scenarios based on the topic of this page.

Download worksheet

We support you every step of the way

Build immersive experiences your employees will love in just 4 to 8 weeks with a custom onboarding program, video library, help center and workshops. Get help from our experts in instructional design, media production & implementation to further improve adoption, engagement & impact.

Strategy & planning
Script writing
Filming & production
Hardware & implementation
Rollout & adoption
Performance analysis
Our services
We use cookies to analyze website usage, improve usability and assist in our marketing efforts. View our privacy policy for more information. Click here to deny.