More inspiration
Retail & hospitality
Customer service
Soft skills
Deal with a guest bringing a dog to a restaurant where no pets are allowed
Learning goal
How to deal with guests who bring their pets
Main character
Host
The arena
5-star restaurant
See all story elements
Game goal
Prevent the guest from causing a drama
Main obstacle
Deal with an angry guest
Successful ending
The guest leaves with the dog
Unsuccessful ending
You make an exception and let her in, disturbing all other guests
Other characters
Other guests
Retail & hospitality
Customer service
Soft skills

Deal with a guest bringing a dog to a restaurant where no pets are allowed

You work as a host for a 5 star restaurant. A woman approaches, carrying a dog and she wants to enter the restaurant.

You let her know that the restaurant has a “no pets” policy. The woman is shocked but also notices that one guest has a dog sitting next to them, which makes her even angrier. After letting her know that only service dogs are allowed, she goes on to make a bigger drama.

The challenge is to handle the woman properly while staying polite, as well as prevent disturbing the rest of the guests. Otherwise if you let the woman in, a guest sitting in the restaurant who happens to be someone rejected before due to carrying a pet, makes a problem about non-equal treatment.

At the end of this training, you should be better prepared to handle incoming guests that carry their pets.

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