Handle a very important client who can’t provide their ID

You are at the entrance hall of your company where you work as a receptionist.

While sitting behind your desk, a man enters the building and approaches you. He lets you know that the CEO is expecting him for a meeting in 10 minutes.

When asked for his ID, you notice that it is outdated. You ask for a new one. Unfortunately, he doesn’t have one but insists this meeting is crucial for your company.

The main challenge is to follow the protocol of security but at the same time find another solution to resolve the problem, in case this man is of great importance.

Otherwise, the man gets angry and leaves the building, which leads to your company losing a great business opportunity and makes your CEO very unhappy.

At the end of this training, you should be more prepared on how to best handle security situations.