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Customer service
Security
Handle a very important client who can’t provide their ID
Learning goal
Become aware about security
Main character
Receptionist
The arena
Reception
See all story elements
Game goal
Make sure everyone has the right credentials to enter the building
Main obstacle
A very important customer (VIC) who wants to get in but has an outdated ID
Successful ending
You follow the security procedure and find another solution
Unsuccessful ending
The customer gets angry and leaves the building. The CEO is disappointed.
Other characters
The VIP client
Customer service
Security

Handle a very important client who can’t provide their ID

You are at the entrance hall of your company where you work as a receptionist.

While sitting behind your desk, a man enters the building and approaches you. He lets you know that the CEO is expecting him for a meeting in 10 minutes.

When asked for his ID, you notice that it is outdated. You ask for a new one. Unfortunately, he doesn’t have one but insists this meeting is crucial for your company.

The main challenge is to follow the protocol of security but at the same time find another solution to resolve the problem, in case this man is of great importance.

Otherwise, the man gets angry and leaves the building, which leads to your company losing a great business opportunity and makes your CEO very unhappy.

At the end of this training, you should be more prepared on how to best handle security situations.

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