Stay calm during a bank robbery

You work at the front desk in a bank. The door just opened and customers walk in. You help one customer with the documents they need and an elder woman on how to use the ATM for money withdrawal.

In the afternoon, while your colleague helps the next customer, you take care of some documents that need to be settled. Suddenly, the door gets slammed off the wall as a man walks in, holding a gun in his hands. He shouts for everyone to lay on the floor while he waits for you to empty the money safe.

If you give him all the money, he will leave without harming anyone but the bank will lose the daily income. If you confront him, he may hurt someone in the room. The challenge is to stay calm during this stressful situation, while making sure you remember as much as possible of the robber’s characteristics.

At the end of this training, you should know the procedure of reporting a robbery to the police after a stressful situation.