How often do you check for active players?
At the end of every month we check how many of your employees have been active in the last 90 days.
How many active players do I need?
The amount of required active players depends on the number of employees you would like to train and how often you would like to train them. In case you want every employee to be able to train whenever they want, you need as many active players as employees in your organization. When employees are only playing in one single month evenly distributed over a full year, you need one-fourth of your employees as active players. You never need more active players than employees in your organization.
What is a published scenario?
A published scenario is a VR scenario that is ready to be played by trainees. You get the first published scenario for free. Every plan includes an unlimited amount of draft scenarios.
What is the minimum subscription period?
You purchase a subscription for a full year. After every year subscriptions will be automatically renewed unless stopped at least 1 month before the end of a subscription period. Subscriptions can be paid per month or per year.
Is it free to play on multiple devices?
Yes it is! We believe everyone should play wherever and whenever they want, on which device they want. We currently support iOS and Android smartphones and tablets. And we support the Gear VR, Oculus Go and Quest.
Is there a minimum quantity of active players I must buy?
Yes, the minimum quantity is 200 active players on a Lite plan.
What if I need more active players or published scenarios than I have purchased upfront?
At the end of every month we check if more employees have been active than the number of active players in your plan. If that is the case, we will charge you these active players according to the active player price in your plan. In a Lite plan you will be charged per 10 additional active players, in other plans per 100.
When you publish more scenarios than your plan has, you will be charged from that moment on for those published scenarios.
I love discounts. Do you offer any?
Yes we do! If you purchase a plan for a full year, we give you a 10% discount. This discount is also valid for upfront purchased active players and published scenarios. In case you need a lot of active players or published scenarios, we can create a custom plan. Please contact our sales team.
What if your product is not something for me?
Of course we are sad to see you leave, but if you decide to leave in the first 3 months, we’ll make sure you get a full refund.