You are a flight attendant and at the moment, you’re preparing the flight cabins for the next flight with your colleagues. After checking whether all is in order, the doors are opened and passengers start boarding. Once you make sure all passengers are seated and have the seatbelts fastened, the plane takes off.

Later, while serving snacks and drinks, one of the passengers complains that they smell smoke in the cabin. You reassure them that everything is well and that you’ll make sure to double check the status of the plane. When going back to grab more utensils, you notice a small smoke coming out of the toilet cabin. It is strictly forbidden to smoke during the flight and the passenger will need to deal with consequences.

It is up to you how you will handle the situation and the smoking passengers anger, as well as explaining to a supervisor why this violation wasn’t noticed earlier rather than later when already complained about by other passengers.

You are an employee (nurse or doctor) at a hospital and it’s a regular, busy working day. You work in cardiology on the fifth floor and at the moment, you’re taking care of a few patients. A colleague walks in and lets you know that you’re needed on the second floor as soon as possible, to help out with the condition of a certain patient that just arrived.

Once done with the current patient, you head towards the second floor. While helping out with the patient on the second floor, a code blue is announced and all cardiology employees are summoned to a patient with a cardiac arrest on the fifth floor, the patient you just took care of a few minutes ago.

If you remember your code blue training, you also know that you need to be at the patient’s side in less than a minute to help save her life. How will you get to the fifth floor and will you make it on time? If you arrive quickly, what do you do first according to your role?

The patient’s life is at stake depending on whether you get there on time and if you do, whether you block and don’t know how to help, or you know what to do and fight for their life.

It is your first day as a deckhand on a ship and you’re welcomed by a senior colleague who leads you through your daily duties and maintenance process.

From cleaning the deck, to loading cargo onto the ship, assisting with docking procedures and maintaining equipment by conducting inspections, there are daily obligations that you need to make sure are done by procedure in order everything to run smoothly.

After the walk through, you will be given your first task to assist your colleagues with the docking procedure and getting ready for unloading. What should be done first, where should you be at given moments, what is your role? It is up to you whether you’ve paid attention before and know how to handle the situation.

You are an environmental manager at an electricity plant and at the moment you’re in a meeting with the rest of the managers and the board of directors. The CEO informs all of you that the regulations inspection will visit your plant in a week, so all of you need to make sure everything is in the best condition otherwise the plant can be easily shut down forever or for a period of time, which will cost money and people’s jobs.

Being responsible for minimizing the impact of your company on the environment, you will need to check and regulate electricity and water usage, availability of renewable energy, general waste consumption and pollution or carbon emissions according to environment laws.

Do you know the environment regulations? And can you find a solution for certain issues before the regulations inspection arrives? If you manage to resolve some challenges with wrong information in the operations system about carbon release, the regulations inspection will pass without a remark. If you fail to do so, the inspection will check the numbers and release a statement to close the plant for a certain period due to polluting nearby waters.

It is your first day as a delivery carrier at a big mail facility and a senior carrier welcomes you in the building. He explains the work culture, the average number of packages and deliveries per day, and other important information you’ll need to know as an employee.

Today, he takes you along and show you how a delivery day goes by, pointing out the main responsibilities you should pay attention to. The next day, you’re on your own and have plenty of packages to deliver. It is up to you to pay attention to road regulations for safety and parking, while using navigation tools to arrive at the right destination. Will you break some of those regulations to meet delivery deadlines? Do you know how to handle the situation if a package has the wrong address? Are all the packages in one piece or some are broken due to bad loading and driving?

After this training, you should be prepared for the everyday challenges a carrier may face.

You are the new facility manager of a building and at the moment you’re in a small office with the soon-to-be former facility manager, whose place you’ll take. Aside from responsibilities such as overseeing the building, placing security procedures and following building maintenance policy, he points out that having the building prepared for a power outage is one of the most important tasks. This is the main goal of today’s training.

He walks you through the main steps of being prepared, while explaining the importance of each step. Firstly, he shares that you need to inspect the backup and auxiliary power supply sources. Secondly, you need to ensure that the building’s equipment is protected against surges, which can occur during power outages. Thirdly, ensure that all emergency lighting is operational, such as exit signs and escape lighting in stairwells, that will enable occupants to leave the building safely during an outage. And finally, review standard operating procedures to make sure they include power outage instructions and have a shelter.

Since power outages can happen due to different circumstances, like electrical overload, natural disaster or human causes, it is up to you to remember the procedures and apply them accordingly to the next power outage. Is it a business or residence building? Is the backup capacity sufficient for your building’s operations today? Has it been properly maintained and tested? Would switches or motherboards be fried with the current protection? Are there fire extinguishers? Do people know who to contact in case of power emergency? The consequences depend on your choices.

You are a nurse in a hospital and this is your first week of training. Today, you’re working a night shift and you’re under the supervision of the head nurse. At the moment, you’re doing the regular routine by checking all patients and their medical status, as well as the daily dose of medications and any assigned changes by their doctors.

When arriving to the bed of patient #62, you see the head nurse providing the prescribed medication. She joyfully greets you and asks how your night has been so far. While having a short chat, you notice on the patient’s board that the prescribed dose of the medication is higher than what the head nurse just inserted. You try to point it out, but she cuts you off by saying that she knows what she’s doing.

Being new at your job, it’s up to you what decision you’ll make next. Do you wait for the head nurse to leave the room and give the patient the rest of the dose, although you’re not authorized to give medications yet. Do you share this information with higher management or a doctor, risking to lose your job? Or do you do nothing and risk the patient’s health?

You are a teacher at a high school. At the moment, you’re in a meeting with the rest of the teachers and the school principal, discussing changes that should be made within curriculums. The principal shares that a new program has been developed which promotes inclusivity and diversity. She claims it is engaging and educational for students from all backgrounds, promoting a culture of respect and understanding. It is required that every teacher inserts parts of this program into their curriculum as they see fit. You are also warned that it may trigger certain negative behavior among some students.

You’ve decided to make use of the program by asking your students to write an essay about the beauty of a culture different from their own. At the moment, you’re in class and you’re sharing this information with your students, when one of them makes a racist joke that is offensive to individuals in the room and in general.

You try to point out to the student that this kind of behavior is not accepted in your class or in society, but the student gets angry and starts shouting and points out that certain cultures are not worthy to learn and waste their time on.

It is up to you whether and how you will calm down the situation, without being offensive to the angry student or anyone else. It is up to you whether you will change the situation by replying to hatred with anger, or with education and proper measurements.

You are a PR officer for a clothing brand in the retail industry. It is a normal working day and you’re behind your desk, doing your daily obligations. Suddenly, your phone shows multiple notifications, one after the other.

You unlock the phone and notice that all notifications come from the company’s Instagram profile. More than 50 clients have written public complaints about receiving different items than what they ordered. New comments keep coming in and if you don’t act fast, the reputation of the brand may be in jeopardy.

If you don’t figure out the core of the problem and start replying to each comment separately that the issue will be fixed, you may lose a lot of time and not resolve anything. If you take some time to find out what went wrong with the deliveries, and create publicly available content where the CEO of the brand apologizes to clients with compensation, the brand may be saved.

You’ve been hired as an architect in a construction company and have already been working together with one of the senior architects on a few projects. At the moment, you’re behind your desk finishing some administrative work, when your manager walks in.

She shares a new project request from investors that plan to build an environment-friendly building in a prestigious, eco-oriented neighborhood. Only the budget may not be enough to pull this off. Your manager stresses the fact that the company hasn’t been doing well on the financial side lately, so any new project is more than welcome. Therefore, she accepted the request of the investors and assigns you as the project architect for this challenge.

If you are faithful to the environment and ensure that the building is energy-efficient, with solar panels, plenty of natural light, and ventilation to reduce the need for air conditioning and heating, you will make it easy for the neighborhood to accept the project and possibly attract plenty of new residents. On the other hand, this would almost double the required investment and possibly anger the investors.

If you pay more attention to the available budget, the project may be completely rejected by the neighborhood and the investors may do more damage than just withdrawing their investment.

After this training, you should be prepared to make the right construction decisions and compromise when put in a difficult situation between two important options.

You are a procurement officer at a bank. At the moment, you’re in your office and receive a ticket in the procurement system that the printer is broken and needs to be replaced.

In the years you’ve been working in this bank, you’ve already used a few different services from the same company where printer need to be exchanged. Your experiences with these have been good so far.

You get on a call with them and ask for a new printer to be delivered, but they let you know this time, both the printer and the delivery will cost double than before due to inflation. Knowing this is much higher than the budget planned for goods and services, you will need to use your soft skills and manage to get a better deal, without insulting the supplier on the phone or negatively affecting the bank’s budget.

After this training, you should be able to negotiate with suppliers and keeping a good relationship with them, while not damaging the bank’s budget.

You work as a cashier in a retail store and at the moment, you’re charging a customer for their purchased products.

After assisting a few customers, the store phone rings and you pick up. A very angry woman shouts from the other side of the phone, claiming she’s been overcharged while shopping online. There are already a few customers waiting in line and some of them comment about having to wait while you speak on the phone. You have to deal with the situation fast.

If you only ask for the phone customer’s purchase ID and directly refund the amount they claim was overcharged, you may be dealing with a fraud which costs the store money and you may lose your job.

If you check their purchase history, including the item bought, their shipping address and the amount paid, you will properly assist the phone customer, but a few customers from the line in front of you will walk away, without any items purchased.

At the end of this training, you should be able to evaluate in which moments you can help customers and how, and in which moments assistance is needed from the store manager.

You are a receptionist working at a hotel desk. You just started your usual night shift while colleagues from the previous shift say goodbye on their way out.

A couple of guests check in for the evening. You confirm their reservations, ask for their IDs, and help them find their room.

Later in the evening, the reception phone rings and it’s one of the guests that checked in a few hours earlier. She wants to order some food.

You look at the clock and it shows 10:30 PM. The kitchen is already closed since 8 PM and is not available anymore for orders. You inform the guest, but she keeps pushing that she’s very hungry from the trip and that you should make an exception. If you don’t find a solution and keep refusing her request for a meal, you may have to deal with a very angry guest that may also leave the hotel.

At the end of this training, you should be able to assist guests and their cravings after the kitchen is closed, by offering them food from your 24/7 snackbar or ordering a meal from one of your partner restaurants in the area.

You are a flight attendant for an airline preparing for your first long-distance flight. At the moment, you are in the plane with your new colleagues, who will help you with this.

You start by going through a preflight safety briefing, which is specific to the flight course and mostly depends on whether you’ll fly over water. During the briefing, your colleagues check how well you’re prepared by asking some questions connected to possible emergency situations that may happen and how you’d handle them.

Afterwards, you help in cleaning and organizing any equipment located in the cabin, as well as making sure that all necessary items, such as food and beverages for passengers, are stocked.

Finally, once passengers board the plane, you make sure to assist them in finding their seats, as well as help disabled passengers and unaccompanied minors. At the same time, your colleagues help you pay attention to passengers’ behavior and make sure none of them is a threat to safety.

At the end of this training, you should feel prepared to board passengers on any flights.

You’ve been hired as a packaging operator in a company that produces and packages their own product. At the moment, you’re in the product packaging hall together with the warehouse manager.

Since this is your first day on the job, the manager makes sure to walk you through all the details of your daily responsibilities. He starts by explaining that being one of the final checkpoints between the manufacturer and the buyer, you have to perform some very important tasks.

Aside from loading the products into containers after being packaged, and weighing and labeling them, your main focus should be to inspect and maintain the machinery and systems used for processing products. These include barcode scanners, conveyor belts, forklifts, etc. After checking the machinery and labeling the products, you should make sure that packages make it to their designated locations, such as loading zones or into inventory.

At the end of the onboarding, the warehouse manager gives you a challenge to find a flaw in one of the systems, as well as to pack, weigh and label some of the products. Make sure to do these activities in the right order and don’t forget to assign their location.

After this training, you should be ready to handle common challenges that come with the role of packaging operator.