You are a security officer at a university campus. At the moment, you’re standing at the entrance of the campus where your main responsibility is to check student IDs.

A group of students approaches the entrance while holding up their ID for you while passing by. After noticing that one of the students doesn’t have an ID, you stop that person to ask for an ID but you get an answer that it was forgotten at home in a rush to catch the bus. The person also has an exam today, and really needs to enter to not fail the class.

If you let the student pass, you risk that you let in a trespasser who may cause trouble with other students or do damages on the campus.

If you don’t let the person in, then you’re risking not letting in a student of the campus who may fail exams.

You may need to find a third option as a solution and think about the possible consequences.

At the end of this training, you should be prepared to be a security officer at any school.

You work as a clerk in a bank branch and you’re sitting behind your desk.

You have a couple of unfinished tasks with a deadline today including checking records of latest withdrawals, as well as entering and checking recent loans and mortgage payments. While working on your tasks, an elderly woman approaches and asks whether you can assist her with withdrawing money from the ATM.

If you agree to help, the woman asks for a couple of more services, such as helping her check her financial status, as well as explaining the pros of having pension savings.

It is up to you whether you will help and how, keeping in mind that you have a deadline to meet but also that the request comes from an elderly woman who is a customer of the bank.

At the end of this training, you should be able to patiently assist elderly people when they need assistance with basic banking activities.

You work as a waiter or waitress in a restaurant. At the moment, you welcome two guests and guide them to their table.

When you ask what they’d like to order, one of them orders a caesar salad with no dressing and a well-done steak with rice. The other guest orders a caesar salad as well, but asks what’s in the white sauce of the ‘chicken and mushrooms in white sauce’ option.

If you fail to mention important allergens, the guest will order this course and have an allergic reaction to the nuts mixed within the sauce. This will damage the restaurant’s reputation.

If you outline all the ingredients, the guest will share that he’s allergic to nuts and will order another course.

After this training, you should be more prepared for challenges associated with working in a restaurant.

You are a sales assistant in a retail store and your shift for the day just started. You go about your daily routine which includes greeting customers when they enter the store, answering product questions, assisting customers in selecting the right product and stacking shelves whenever needed.

Later during the day, a customer approaches you and asks for a refund for a purchased product. They look agitated and in a rush. It is up to you to decide whether you’ll take the situation into your own hands and handle the refund, or redirect the customer to the store manager.

If you handle it yourself, you may refund the money without asking whether they still have the receipt or you may do it properly, but the store manager gets angry because this is not your job responsibility. If you redirect them to the store manager, they’ll handle the situation accordingly.

At the end of this training, you should be prepared to work as a sales assistant in retail stores and be familiar with your daily responsibilities.

You are a highschool teacher and it’s the end of the school day. You’re about to leave when two parents enter your classroom. They ask if they can have a word with you about their son, who is one your students and currently failing his class.

They explain that they’ve been very busy lately with their family business and trips around the country so they failed to pay attention to their son and his performance at school. They understand that failing this class means that the son loses his college scholarship, and want to fix this issue. One of the parents takes out their wallet and asks how much it would cost for you to let their son pass. Both start suggesting numbers that are higher than your monthly salary, which sounds very appealing.

If you accept their bribe, the parents will be very grateful to you for allowing their son to have a scholarship option (which seems like a good reason for accepting a bribe).

If you don’t accept the bribe or let the student pass the class, you may destroy a possible good future for a child that may be neglected by their parents and by failing classes is trying to draw their attention.

However, their son bragged about this bribery to some of his fellow students. One of them told his parents, who is friends with the school principal. If they inform the principal, you will probably get fired.

You need to make a decision whether the bribe is worth the risk of losing your job, and if not, whether you still should let the student pass the class. Or is there another option?

You are a marine mechanic working in the engineering department of a ship. Your main responsibility is maintaining the engine so it keeps generating electricity and propelling the ship.

At the moment, you are in your cabin getting ready for an important meeting with the department lead in 10 minutes about a new project he plans to appoint fully to you.

However, there is a knock on the door and one of your colleagues passes by to let you know that he’s been hearing some unusual noises coming from the main engine in the last two days.

The latest reports from a few days ago seemed to show that everything is in order. You should make a decision whether to trust the ears of a colleague that is not an expert in this field or to check things for yourself.

If you’d like to make sure everything is ok, you need to decide what’s most important to be checked first in order to avoid any ship damage and being late to the meeting, which may cause losing the right to the project you worked hard for. Do you check the ICM records and engine parameters, or the main valve, or maybe the fuel system and oil supply?

If you decide to ignore your colleague’s warning, you will be on time for the meeting with the risk of causing higher operating costs for the ship or more pollution if the engine is really broken.

You work in a healthcare organization as an elderly caregiver. Today one of the senior caregivers will show you what a regular work day looks like by taking you with them to a client.

While driving to the destination, your colleague gives you information about the client: an elderly woman named Elise, 87 years old, living alone, had a heart attack two years ago and uses prescribed heart medicine daily. She needs help with occasional physical exercises and assistance with personal care and hygiene, as well as grocery shopping.

Once there, Elise greets you sweetly and your colleague starts their daily routine. You follow as he gets her up, helps her brush her teeth, prepares her breakfast and after the meal hands her a glass of water with her heart medicine. She refuses to drink the medicine unless it’s with cold milk. After he finds no milk in the fridge, your colleague informs you that he’ll go out to do some grocery shopping, while you should stay and be of help if needed.

By the time you close the door behind him, there is a choking sound coming from the other room. You find Elise fighting for her breath and waving frantically with her hands from the chair. You glance at the coffee table next to her and notice the medicine is gone, but the water remains untacked.

If you act fast and know what to do, Elise will be ok (and forever grateful to you). Otherwise, your colleague comes back saying he forgot the car keys, sees Elise choking and helps her, while yelling at you for standing still. This may cost you your new job.

At the end of this training, you should feel prepared for the daily responsibilities of being an elderly caregiver.

You work as a customer service assistant at the information desk of a train station, and you just arrived for your shift. The day goes by as many passengers stop to ask different questions, such as: When does this train leave? Which platform is my train on? How can I get from point A to point B? Are there discounts for students? Is there a toilet on this station? And so on..

Mid day, two people stop by saying they’re not from this country so it’s not clear whether they should use a tourist or regular pass. You explain to them that there is no tourist pass but a daily one which may be a cheaper option if they want to travel around the city. You continue by pointing towards the machines in the back where they can get the daily pass.

The passenger thanks you for your help and leaves towards the machines. There is a notification popping up on your monitor but at the same time the same passenger comes back. They ask for your help with getting the daily pass from the machine because it’s in a language they don’t understand and the English option does not function for some reason.

If you leave your desk without checking the notification that just arrived, you will miss announcing on the public address system that a train has changed the platform and leaves in 2 minutes, thus making hundreds of passengers miss their train.

At the end of this training, you should be ready for any inquiry from passengers.

You are a new employee at an airport in the role of a baggage handler. At the moment, you’re in your manager’s office where he introduces a coworker who will give you a tour and explain your responsibilities.

You start inside the airport building at the check-in area, where he walks you through the process of check-in counter staff loading the baggage onto check-in belts that transfer the baggage to a carousel where your activities begin.

He explains that from here, baggage should manually be loaded onto carts. Afterwards, he shows how to connect the carts to each other, in order to tow them with a truck to the departure area outside of the building.

Next, you ride in a towing truck and locate the proper aircraft. Once there, he explains and shows how to load the baggage to the aircraft cargo compartment using a ground support tool called a belt loader. At this stage, two more colleagues help with loading the baggage. Your coworker also explains each button that allows rotation of the belt, as well as loading and unloading.

After this training, you should feel prepared to do proper baggage handling at airports.

This is your first day at work on an oil rig and the crew chief welcomes you. Being responsible for supervising the team and their work, he walks you through the rig and introduces you to all your colleagues, explaining their daily tasks as well as yours.

While having this tour, you get familiarized with the location and purpose of drilling materials, heavy hauling equipment, oil barrels, and other machinery. At the same time, you learn about the different positions and their responsibilities, such as pumpers who make sure the oil pumps function properly and there isn’t any leakage, rig mechanics who repair machines and vehicles, drill operators who manages the drilling equipment, a safety engineer who inspects and analyzes the safety systems, and many more.

At the end of this training, you should feel confident to work on an oil rig.

You work as a site agent for a construction company. You are at the location where a new construction should take place.

Being responsible for coordinating and supervising this project, you need to make sure to create and provide reports and drawings, do inspections, and ensure that the workers have the proper tools and materials, and work safely.

If you fail to follow any of the safety measures, a worker may get seriously injured by tripping over non-secured equipment, or a passing car may get smashed by a dropped object due to streets not being closed in the construction area, or the main pillar may be built on the wrong side of the building which may cause a collapse later.

After this training, you should be ready to take care of all necessities when preparing a new location for construction.

You are a nurse at the front desk of a hospital and your night shift just started. Before leaving, the nurse from the previous shift updates you about daily events, patients that were checked in or out and remaining visitors (as the visitor opening hours just ended).

Thirty minutes into your shift, a man walks up to the desk, all flustered and in a rush. He tells you he’s come to visit his father but was stuck in a work meeting. You kindly let him know that visiting hours have ended and you can not let him pass.

He gets upset and continues to explain that tomorrow morning he leaves on a business trip so he won’t be able to see his father (who is in a difficult health state) for a while.

Knowing the rules of the hospital, you may lose your job for not respecting the visiting hours, but on the other hand you may prevent a son seeing his father, maybe for the last time.

The main challenge is to handle this emotional situation properly without disrespecting hospital regulations or the visitor.

You are a student in your last year of high school. Today you’re at the open day of one of the colleges you’re considering signing up for.

When you look around, you’re given the option to take a virtual tour of the college campus, the dormitory and lecture halls. If you check the campus, you can see students playing different types of sports for the college teams, the student library, the dining hall and the campus park for relaxed walks and other student hobbies.

In the dormitory tour, you can see student dorm rooms and you can have a conversation with some of the students from higher years to ask about their experiences with the college so far.

Lastly, you can choose which lecture halls you’d like to visit, meet curriculum professors and ask them questions about the lessons you’re interested in.

At the end of this training, you should have a clear understanding of what this college can offer and whether it’s the right choice for you.

You started as a new employee in a hotel in the role of a housekeeper. When you look around, you’re in the hotel lobby and it’s very much alive. Guests are checking in and out, hosts greeting them and hotel staff doing their everyday tasks.

A person greets you and introduces herself as the head of housekeeping, and asks you to follow her in her office where she explains your daily responsibilities, working hours and shifts, as well as the type of guests that usually stay in the hotel.

Afterwards, she shows you the locker room where you can change into your work uniform, and later leads you to an empty guest room.

Together, you will go over the 10 principles of housekeeping and how to do them, including room ventilation, changing bed linen and towels, removing garbage, dusting, wiping surfaces, bathroom, mirrors and windows, vacuuming, and restocking amenities and consumables. At the end, you’re asked for the 10th principle - do a final check and confirm whether all is in order.

After this training, you should feel prepared to do proper housekeeping for any hotel.

You work as a host for a 5 star restaurant. A woman approaches, carrying a dog and she wants to enter the restaurant.

You let her know that the restaurant has a “no pets” policy. The woman is shocked but also notices that one guest has a dog sitting next to them, which makes her even angrier. After letting her know that only service dogs are allowed, she goes on to make a bigger drama.

The challenge is to handle the woman properly while staying polite, as well as prevent disturbing the rest of the guests. Otherwise if you let the woman in, a guest sitting in the restaurant who happens to be someone rejected before due to carrying a pet, makes a problem about non-equal treatment.

At the end of this training, you should be better prepared to handle incoming guests that carry their pets.